You are here Home > About us > Pursuing excellence > Access and customer care
Access and customer care
We are committed to ensuring equal rights to our services,high standards of customer care and the promotion of diversity rights across the Group.
Our residents have played a key role in setting these service standards and the Boards of Management, which include tenant representatives, have approved them.
We will monitor and review our service standards regularly to help us improve our service. A variety of methods will be used to measure our performance, including customer panels, satisfaction surveys, complaints monitoring, and mystery shopping. We will publish the results so that you can see how well we are doing.
