Service standards

The Trust is committed to provide a high quality of service to our customers. We aim to deliver the service our customers rightly expect, including:

• Good quality housing services
• Clear and accessible information
• Courteous and helpful treatment
• Equal access to services
• Opportunities for consultation and involvement
• Value for money

Our service standards are set out more fully in the following documents:

For more information, please see our publications and information leaflets

If you are dissatisfied with any aspect of the service you have received please contact the department or person concerned. When we fail to meet these standards you would be justified in making a complaint.

Examples may include:

• If we fail to meet an appointment and you have not been notified
• If we do not reply to your letter within 5 working days
• If any member of staff is rude or unhelpful
• If our diversity policy has not been applied  
• If you wish to make a complaint or alternatively compliment us on our service please click here