How do I pay my rent?

The rent is due on the Monday of each week. If you are not paying weekly then all other payments (i.e. fortnightly, monthly) must be paid a month in advance. There are a number of ways in which you can pay your rent. 

Direct Debit. This is the easiest way to pay. Each week or month your rent will be collected from your bank account.

To download a direct debit form please click here.

Allpay^TM Swipe Card at outlets where this facility is available (Post Offices or outlets that display the “PayZone” sign). Visit the Allpay Website to find your nearest outlet.

Telephoning 0870 243 6040 using the details on your Allpay^TM swipe card. 

 On-line. Visit the Allpay website where you will be able to pay your rent over the Internet. Before going through to the Allpay website please make sure you have your Allpay^TM swipe card, as you will need the card number (the number printed across the card and your rent reference number (the number printed in the bottom left hand corner), and your debit or credit card.
 

If you need to order a replacement Swipe card please email the Income Team by clicking here.

If you have any queries on how to pay your rent, please contact our Income Team on 01932 235700 or click here to find your Income Officer and call them on their direct telephone number.

Post. You can send cheques and postal orders to:

Elmbridge Housing Trust
Housing Management
Case House
85 – 89 High Street
Walton-on-Thames
Surrey KT12 1DZ

Cheques should be made payable to "Elmbridge Housing Trust Ltd".

Please write your name, address and account number on the back of your cheque. If you require a receipt for this, you will need to provide a stamped addressed envelope for the receipt to be sent back to you.