Code of Conduct for Contractors

Customer satisfaction is an important part of our repairs service. We try to ensure that all our contractors work to a high standard of customer service. We measure customer satisfaction in many ways, one of them is through our customer satisfaction survey which are sent to residents for completion when reporting a repair. However if you have mislaid your survey or wish to give us your feedback you can do so by following this link to the Statisfaction Survey.

The contractor code of conduct has been signed up to by all of our contractors. It sets out the standards you can expect from our contractors. Our contractors are required to:

• Inform you immediately if they are unable to keep an appointment
• Drive and park courteously at all times
• Introduce themselves to you clearly by carrying identification and showing it to you
• Explain the work that they are there to do
• Behave in a polite and courteous manner
• Carry out the work to the highest standard
• Take care not to damage your property. They must protect your carpets and furniture if there is a possibility of dust or damage
• Think safety – ensure that nothing causes an obstruction or danger while works are in progress, for example they must not leave trailing wires and tools lying around
• Not to smoke or play radios in your property
• Respect your privacy and confidentiality at all times
• Not to use any of your items in the property including electricity, gas, water, telephone, tea, coffee, unless they have your permission
• Inform you of the arrangements to complete the works if it has not been possible to complete the works in one visit
• Clear and remove all waste at the end of each day or make collection arrangements
• Ensure that the property is left habitable, safe and secure