Who Will Carry Out Your Repair?

We have a partnering contract with one contractor, Morrison Facilities Services Ltd. for all our maintenance requirements. Morrison are responsible for day-to-day repairs, gas servicing and gas repairs to domestic boilers, cyclical decorations, planned works such as kitchen, bathroom, boiler replacements and servicing equipment such as lifts and fire alarm equipment.

You only need to contact Morrison who will deal with all your maintenance queries. Morrison operated our maintenance service from our Head Office in Walton-on-Thames.

If the problem relates to your heating and hot water which, is supplied by a communal boiler and/or live in a scheme with resident staff, you need to ring Industraheat on 0800 174586.

For all other repairs:

You can report a repair in the following ways:

By Telephone on FREEPHONE 0800 980 9008. This number can be used for emergencies, 24 hours a day, 7 days a week

Via the website by using the online form. Please use the following link to access form Request a Repair Form

By Email to repairs@paragon.co.uk

By Text to 'REPAIRS' and your name to 07961 076 076

By Letter to Paragon Maintenance Department, FREEPOST WB510, Paragon Community Housing Group, Walton-on-Thames, Surrey KT12 1DZ

In Person by calling at our offices in Walton-on-Thames. Our office is open Monday to Friday 9am – 5pm (except bank holidays).

Make sure you give Morrison as much information as possible including:

• Your name and address
• A contact phone number
• Details of the repair, what and where the problem is, what needs to be repaired and replaced and what is causing the problem)
• Times when Morrison can call