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Resident involvement strategy
We want to encourage and support all residents to be involved in developing and improving our services.
We know that the amount of time and ability residents have to be involved varies. We, therefore, have many different ways both formal and informal for you to let us know your views and help us to improve the service we provide. We want each resident to be able to understand and take part as far as they are able to and wish to.
Accessibility
We want to remove any physical barriers to residents becoming involved and for example shall look to: provide transport; childcare; induction loop; large print; translations; tapes of documents and; where possible shall use venues accessible to disabled residents.
Information
We want all information given to residents to be in a form that is clear, understandable and well presented.
Complaints
All complaints will be used to review and improve services and will be seen as an asset not a liability.
Equal Opportunities and Diversity
We want to involve as wide a range of tenants as possible. Where possible we want to reflect the diversity of our residents.
Training
A new FREE programme of training for residents will start early in 2010. Please click on the following link to view and/or download our Residents Training Programme 2010-2011.
For more information on any of the above please contact the Resident Involvement Team:
Rachael Smart
Resident Involvement Manager
Tel: 01932 235 724
Email: rsmart@elmbridgehousing.org.uk
Garry Bacon
Resident Involvement Officer
Tel: 01932 235 887
Email: gbacon@elmbridgehousing.org.uk
to download a copy of the Resident Involvement Strategy, click here.
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