Cleaning & Grounds Maintenance

If you pay for this in your service charge, we will provide your cleaning or grounds maintenance service.

Grounds Maintenance

Grounds maintenance refers to communal gardening work at your property. Nearly all our communal gardens for Richmond Churches Housing Trust are maintained by a company called Fountains and Burleys for Elmbridge Housing Trust and they both work in partnership with us.

Their vans are easily identified with both theirs and our company names. Their staff all wear uniforms and carry ID. Please ask them to show their ID if you want to check who they are.

Please contact our Leasehold Services Team on 020 8481 7277 or email us at info@paragon.co.uk for more information about the current work programme.

What if my garden is not maintained by one of the above companies?

At some new developments, we may only own part of the property and pay a management fee to another organisation to carry out the gardening and cleaning. If you live in a block which was built after 2004, this may apply to you.

Please contact our Leashold Services Team on 0208 481 7277 or email us at info@paragon.co.uk if you want more information or to make a comment about your gardening service.

Some leasehold schemes are not included in the Fountains / Burleys contracts, if you are a shared owner or own your flat, this may apply to you. If you have a Resident Manager, they will be able to tell you who does the gardening.

Cleaning

If you receive a cleaning service, this will be provided by one of our approved contractors.

The cleaning specifications vary slightly at different properties. Please note that there may be some differences at your scheme.

Please contact our Leasehold Services Team on 0208 481 7277 or email them at info@paragon.co.uk if you want more information or to make a comment about your cleaning service.