Report a Repair

You can report a communal repair in the following ways:

Via telephone on FREEPHONE 0800 980 9008. This number can be used for emergencies, 24 hours a day, 7 days a week

Via the website by using the online form below.

Via text to 'REPAIRS' and your name to 07961 076 076

Via letter to Paragon Maintenance Department, FREEPOST WB510, Paragon Community Housing Group, Walton-on-Thames, Surrey KT12 1DZ

In Person by calling at our offices in Walton-on-Thames. Our office is open Monday to Friday 9am – 5pm (except bank holidays).

Through the Scheme Manager. If you are living in one of our retirement schemes you can tell your scheme manager.

Whenever you report a repair or ask someone to report it on your behalf, please be ready to provide the following information:

your full name, address and contact number
details of the fault, including location and seriousness
suitable times for access for us to complete the repair
if the fault is as a result of vandalism, a crime reference number

Emergency Repairs

An emergency repair is something that if not tackled immediately could cause serious damage or put residents at risk. Typical examples are:

total loss of power to whole building or scheme
blocked sewers
severe storm damage
flooding, including major plumbing faults from a communal pipe / area
securing property
total loss of communal heating

Please note that when responding to an emergency, we will only carry out essential work to prevent the situation becoming worse. Any repair work will normally be carried out during office hours.

Leaseholders & shared owners