Response time

If your repair has not been done within the time specified, contact Morrison on 0800 980 9008. They will investigate the matter and report back to you.

Each repair is given a priority, these are 'Emergency', 'Urgent' and 'Routine'.

The timescales for these priorities are as follows:

A) Emergency

A permanent repair or temporary solution will be completed within 24 hours of reporting the repair.

Emergency repairs include the following:

• Total loss of electric power to communal areas
• An unsafe power supply, lighting socket or electrical fitting (which we are responsible for)
• Faulty smoke detectors in communal areas (which we installed)
• Loss of lighting in shared areas
• A communal tap which can’t be turned off
• Water leaking from a communal heating pipe, water tank or cistern
• A burst water pipe within a shared area
• An insecure window which is easily reached from outside the property
• An insecure communal door or lock
• Jammed communal doors
• Loose or detached banisters or handrails in shared areas
• Boarding up windows and replacing glass in communal areas
• Removing offensive graffiti

B) Urgent

An urgent repair will be completed within 5 calendar days of it being reported.

Urgent repairs include the following:

• Partial loss of electrical power in communal areas
• Partial loss of lighting in shared areas
• Loss of communal heating at any time between May and October
• Blocked gutters and down pipes
• Loose or detached banisters or handrails within shared areas
• Broken timber floors or stair tread in shared areas
• Failure of entry phone

C) Routine

• Routine repairs will be completed within 14 calendar days of being reported.
• Routine repairs include all other day-to-day jobs.
• Please note: calendar days includes weekends and public holidays.