Customer Insight Programme

We are currently developing our Customer Insight Programme at Paragon, and looking at innovative ways to improve how we communicate with our residents and what we do with the information we receive from the. We are also looking at completing the circle by improving the ways we feedback to our residents when we have acted on the information they have provided. Changes to practices include the creation of an on-line panel,  greater cohesion of the surveys we produce, as well as centralised analysis and feedback across the Group to customers.

“Knowing who your customers are and what they want is important in all areas of the business. The best organisations are those that engage positively with their tenants and offer responsive services that are tailored to individual and community need.”  Roy Irwin – Chief Inspector of Housing, Audit Commission.