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Contact Us

Opening Hours

Our normal opening hours are 8.30am - 5pm Monday to Friday excluding public holidays.

Richmond upon Thames Churches Housing Trust
13 Castle Mews
High Street
Hampton
Middx
TW12 2NN

Telephone: 020 8481 7277
Fax: 020 8481 7244
Email: info@rutcht.org.uk

Click Here for a map of how to find us.

Reporting a Repair

You can report a repair in any of the following ways:-

- By telephone on freephone number 0800 980 9008. This number can be used for emergencies, 24 hours a day, 7
days a week.

- By email to repairs@paragonchg.co.uk

- Via the following websites by using the online form on

www.paragonchg.co.uk

www.rutcht.org.uk

www.elmbridgehousing.org.uk

- By texting ‘repair’ and your name to 07961 076 076

- By letter to Case House, 85-89 High Street, Walton on Thames, Surrey KT12 1DZ

- By fax to 01932 235704

- In person by calling at our offices in Hampton where you will be able to use a telephone to make a call to our
freephone repairs line at: Richmond upon Thames Churches Housing Trust, 13 Castle Mews, High Street, Hampton,
Middlesex, TW12 2NN.

Out of Hours Service

If you wish to report a neighbour dispute or anti social behaviour outside normal working hours, please refer to the reporting ASB out of hours page in the Anti social behaviour section of this website.

Complaints

We expect everyone in the Paragon Group to provide a high quality service. We aim to ensure that everyone is treated fairly, equally and with respect. If you receive a service from us, we want to know whether you were happy with the outcome, or you feel we should have done thngs differently. Your comments will help us to learn from our mistakes and continually improve the services we provide.

Click here to e-mail us or download our complaints leaflet.