Cleaning and Grounds Maintenance

At some properties, tenants are responsible for looking after a shared garden between them. 

If you pay for this in your service charge, we will provide your cleaning or grounds maintenance service.

Grounds Maintenance

Grounds maintenance refers to gardening work at your property. Nearly all our gardens are maintained by a company called Fountains who work in partnership with us. 

Their vans are easily identified with both theirs and our company names. Their staff all wear uniforms and carry ID.  Please ask them to show their ID if you want to check who they are.

Please click here for full details of the work the gardeners should be doing at each scheme

Please click here for a programme showing when they will be working at each scheme during the next month

Please click here for more information about Fountains (pdf leaflet)

What if my garden is not maintained by Fountains?

At some new developments, we may only own part of the property and pay a management fee to another organisation to carry out the gardening and cleaning. If you live in a block which was built after 2004, this may apply to you. 

Please contact Customer Services if you want more information or to make a comment about your gardening service (click for email contact details).

Some leasehold schemes are not included in the Fountains contract, if you are a shared owner or own your flat, this may apply to you. If you have a Resident Manager, they will be able to tell you who does the gardening.

Please click here to contact the Leasehold housing team if you have any comments about your gardening service (click for leasehold contact details

Cleaning

If you receive a cleaning service, this will be provided by one of our approved contractors.

The cleaning specifications vary slightly at different properties. Please click here to see a sample cleaning specification. Please note that there may be some differences at your scheme. (pdf cleaning spec)

Please contact Customer Services if you want more information or to make a comment about your cleaning service (click for email contact details).

If you would like us to take over cleaning or gardening at your property, you will need the agreement of any other tenants that share the hallways or garden with you.  For more information and to apply for a cleaning or gardening service, please contact us (email link to CST).

Recent comments about our cleaning or gardening services:

‘I just thought I would let you know how pleased we all are with Fountains. They arrived on Thursday for a walk-around and to introduce the men who will be working at this site. They have been here ever since and have cleared the gravel path and another area which needed attention. I think that they are going to make a huge difference to the way the grounds look.’  Sheltered housing scheme, Esher

If you would like more information about services you are paying for, please click on the link below. (Link to service charge schedules)