New Housing Management Structure

09 February 2010

We have made these changes as there are a number of specific things we want to improve and we think the new structure will help us do this.

1.     We want to increase your satisfaction with our services

2.     In particular, we want to improve your satisfaction with the way we manage anti social behaviour cases

3.     We want to provide you with one point of contact for each specific service. For example, you will deal with one person for any rent related issues and one person for ASB and other tenancy issues.

4.     We want to ensure you get through to the right person first time by providing you with direct contact details

5.      We want to improve the consistency of the service by providing specialist teams who can help with your query from start to finish

6.     We want to provide more focussed, integrated teams. Our Welfare Benefits Advisor and our Resettlement and Support Coordinator will work more closely with Tenancy Services and Income Recovery teams to support you if you need extra help

7.      Having one person responsible for a case or issue all the way through increases our accountability to you. It also makes it easier for the person managing the issue as they are responsible for it all the way through.

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