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How do I pay my rent?
If you are a Secure or Assured Tenant, your rent is due to be paid weekly in advance every Monday.
The rent is made up of a charge for your home and may also cover a charge for services you and your neighbours receive. Some examples of services you may receive inlcude gardening, cleaning, heating and hot water, a support charge or parking.
We will send you a service charge statement each year which explains the services you pay for and how much you pay for them. People living in different places may receive different services and pay different amounts.
If you want to know more about your service charge, please contact the Income Recovery Team on 020 8481 7277 option 2.
Please see below for the different ways you can pay your rent.
To download a copy of our 'How to pay your rent' leaflet please click here.
Direct Debit
This is the easiest way to pay. Each week or month your rent will be collected from your bank account. Click here to download a Direct Debit form.
Please complete the Direct Debit form, entering your bank details. If you know it, also enter your 13 digit tenancy reference number in the box marked reference. If you do not know your tenant reference number, please write your name and address at the top of the form. Please note that you should continue to make rent payments by one of the other payment options available to you until you receive written confirmation from us that your Direct Debit has been arranged and the first payment has been made to us.
AllpayTM Swipe Card
AllpayTM Swipe Card at outlets where this facility is available (Post Offices or outlets that display the “PayZone” sign). Visit the Allpay Website to find your nearest outlet.
Telephoning
Telephoning 0870 243 6040 using the details on your AllpayTM swipe card. Alternatively, if you want to pay by Debit Card, you can do so by calling our office on 0208 481 7277 Option 2.
On-line
Visit the Allpay website where you will be able to pay your rent over the Internet. Before going through to the Allpay website please make sure you have your AllpayTM swipe card, as you will need the card number (the number printed across the card and your rent reference number (the number printed in the bottom left hand corner), and your debit or credit card.
If you need to order a replacement Swipe card please email the Income Team by clicking here.
If you have any queries on how to pay your rent, please contact our Income Team on 0208 481 7277 Option 2.
Post
You can send cheques and postal orders to:
Richmond upon Thames Churches Housing Trust
Income Recovery Team
13 Castle Mews
High Street
Hampton
TW12 2NN
Cheques should be made payable to "Richmond upon Thames Churches Housing Trust".
Please write your name, address and account number on the back of your cheque. If you require a receipt for this, you will need to provide a stamped addressed envelope for the receipt to be sent back to you.
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